Customer Testimonials
Ide Honda
This is my first time leasing and I chose Ide Honda! Rick Damico played a huge role in this decision! After visiting several dealerships I decided to stop by Honda! I was kindly greeted by Rick! Rick was very friendly and relaxed, he answered all of my questions and never pressured me through this whole experience! I test drove the Pilot and loved it but was torn between two vehicles. Ultimately Ricks customer service was the reason I decided to head back in and lease the Pilot! When it came down to paperwork and finances we worked with Dan O'Brien. ...
Love my new Civic Type R!!! Kiersten H was wonderful, making sure I was satisfied with absolutely everything. I would recommend IDE to friends and family.
I recently had an issue with my battery/terminals, no fault of Ide. It was the day before a long trip and the terminal cable would not stay on the terminal to the point that I was left on the side of the road. When I finally got the cable on temporarily I drove to Ide. It was about 5pm and Mike Hunsinger greeted me, took my car in and in 45 minutes I was good to go. I appreciate him getting me in as quick as he did when he had other customers he was working with also. Very much ...
My wife and I recently purchased a Honda CR-V at this location. The sales team was unbelievably easy to work with. Dare I say it was enjoyable working with them? I didn't think it was possible as every car purchase I have made has been stressful and down right miserable. The low pressure to buy immediately was a changed pace than what I'm use to. It was nice. Also no extra hidden fees, 300 dollars for a floor mat 100 car wash, location fees (my favorite one, you pay the person to find the car on the lot. You kidding me?) None ...
I can't say enough about the organized, smooth, high quality customer service I received while working with Leigh Quackenbush. I have been a client at Ide for almost 14 years, this is my second time leasing a car through Ide. Both leases were set up with Leigh, and both times I was beyond impressed with his expertise, attention to detail and definite focus on making my experience at Ide a successful one. Thanks again to Leigh for taking such care with my leasing process, and I'm loving my HRV ! Cate O.
Great experience, start to finish! Our Sales Consultant, Gerry Lamb, was knowledgeable, honest and fair. He found the perfect car for me and got me a fair price and quick delivery. He took the time to sit with me in the car and take me through everything I'd need to know before I took it home.. In all my years of buying cars, this was the most painless transaction I've ever had. Kudos to Gerry for being great at his job and to Ide Honda for running an honest business.
I would highly recommend Julian (Ide Honda). Julian was different than other car sale people I have worked with in that he doesn't have the stereotypical car salesperson personality - & instead is easy going, personable, trustworthy and most importantly worked to get the best deal for me. In the past I have dealt with pushy, hard to trust salesmen pushing me into unclear agreements and fine print, as well as hiding imperfections regarding the vehicle. Julian was the complete opposite of this. The amount of care, thought, and time he put into making sure I was comfortable with the vehicle ...
After test driving a quite a few different SUV's from Ontario to Henrietta to Greece, I finally decided that I was going to purchase a Honda Passport. I had been to a number of Honda dealerships and when I finally walked into IDE Honda for the first time, I knew I had arrived at the right place! I was welcomed into IDE by Kelly at the reception desk ... her demeanor was friendly, courteous and helpful. She directed me to Gerry Lamb in the sales department. He was just the same.. friendly, courteous and helpful in a genuine way as well. ...
I came and turned in my last lease and Julian was very helpful and awesome and decided to get another lease with Honda. They made it really easy and there was no pressure. Very happy.
Had a great experience with our salesman, Rick D'Amico. I will be back to purchase another vehicle. Thanks Rick for your kindness and for making my experience wonderful. Service was awesome as well.
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Ide Volkswagen
David is the epitome of what a car salesman should be. He is more focused on you having a good experience and getting a car that you like than just making a sale. He is more than willing to go the extra mile for a customer including after the sale has been done! He is down to earth and overall just a great human being who does everything he can for his customers. If you are even considering a Volkswagen, give him a call and he will not steer you wrong!
Bought new 2019 Beetle convertible (getting to be in short supply it appears). Clean, bright, comfortable, accommodating environment. No pressure. Great price. Nick Marchioli was straight forward, respectful, honest, friendly, did what he said he would do, and absolutely no pressure - exceptional. It is hard to find this kind of positive experience. Sales Manage Evan Boyer was great. Tammi Standen in financing made that process organized, precise, and very positive. I live in Syracuse (no Beetle convertibles here)., but would drive to IDE in Rochester for this experience again if I were buying another VW. They listened, understood, and accommodated ...
It was a pleasure buying a car from Spencer.There was no pressure and he was very knowledgeable.I was in and out in under three hours which was amazing.I would refer Dick IDE to a friend.
They made it a very easy purchase. I knew what I wanted and they made it happen. Would definitely recommend heading to IDE VW for your next car.
Nick was very knowledgeable of the Tiguan when navigating its many options prior to my departure. He was patient in trying to get me the best deal possible. He returns your calls in a responsive and supportive time frame. He was a gentleman and obviously is good at sales. Tammi was helpful during the financing stages and I actually felt like I knew here as our conversations were very enjoyable at a time when making a decision to purchase a vehicle can be a very important one. Thank you Nick and Tammi!
Another AMAZING experience with the service team at Ide VW! Jim and his team went above and beyond today to make my day nice n easy. Oil change was quick and they shuttled me back and forth from work without me missing any time at office...this is a great team to have on my side - I love you guys and gals at Ide!
David was friendly and easy to work with. He was courteous and patient as we talked through options. I will definitely work with IDE again!
Regularly bring our 2013 Jetta in for services whenever they're due, and they're always friendly, polite and efficient. The car keeps running perfectly year after year. It's also a comfortable and well stocked waiting area, and the official VW tie in is great for peace of mind, as well as occasional issues like product recalls.
We could NOT have asked for an easier experience at IDE! Spencer was extremely friendly and organized from staff to finish. He answered all questions big and small but made the experience time efficient as well. He helped me find the car with all of the perfect details for my lifestyle without pushing a sale for a single second. Highly recommend working with him! Tammi was clear and concise. Filling out paperwork can be time consuming and overwhelming but she has the perfect process to get things done without feeling confused at the same time. Also—complete sweetheart! I felt ...
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